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Problem Management

Prevents, resolves and controls IT-related issues before they cause noticeable damage. 

What is Problem Management?

Business benefits of effective Problem Management

Problem Management is the process to identify, analyze and manage root cause (RCA – Root cause analysis) to prevent incidents from occurring; and if incidents do occur, prevent them from occurring again.

In addition, they are designed to predict and provide solutions to real problems before they occur.

Foiwe’s Problem Management team can create structured problem analysis by correlating repeated incidences and coordinating the resolution quickly. This is then followed by a detailed root cause analysis (RCA). Our problem managers coordinates every major incident and problem efficiently to minimize the down time in your core business services.

Applications and Capabilities

Analyzing incident patterns offer the foresight to tackle most problems that have the potential to render a business day unproductive. Foiwe’s versatile problem management service can fit into any organizational structure and offer valuable solutions. 

Applications

  • Communication tools
  • Mission Critical applications
  • IT Infrastructure

Capabilities

  • Process Oriented approach
  • Maintain Key Known Error Database (KEDB)
  • RCA and Reporting
  • Smooth communication and coordination

Benefits of Problem Management

Foiwe’s solutions focus on keeping recurring incidents at bay by finding the root cause of problems. Problem Management Solutions allow your IT infrastructure to evaluate and make procedural service improvements while saving hours of work in managing redundant issues

Minimize Helpdesk Tickets
Gathering enough data and doing a predictive analysis of issues paves the way for a stress-free IT helpdesk with a lower in-flow of issue tickets.
Higher Customer Satisfaction Scores
Quicker resolution times and preventing issues from occurring simply means less time on the phone and happy end-users.
Speed up Service Restoration
Proper root cause analysis, clear visibility into known errors and established workarounds reduces time and effort of the IT personnel.

Related Services

Some of our consulting and infrastructure management service offerings

Case Studies and Reports

Blog Articles

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