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Content Moderation Services 

Chat and IM Moderation

Our expert panel of moderators pave the way for conflict-free chat and instant messaging

The Working of Chat and IM Moderation

With the rise of social and dating apps, chat and instant messaging platforms have become a target for bizarre and explicit content. This is all about how users conduct themselves in a conversation within a chat environment. Chat moderation refers to the act of making sure that a public chat remains civil and secure no matter who is participating in it, where they are from, what they say, and what they write. 

Foiwe’s professionals are experienced chat moderators who are trained to recognize the key phrases and words that can get other people into trouble. It takes a certain kind of personality to be good at this, and many do not come into the job fully trained. Instant messaging does not have the same sort of self-teaching qualities that it has to offer. Our moderators are highly organized to handle the sheer volume of messages that may come in at one time. Instant messaging also provides a much more casual way of communicating with people, so it is more difficult to assess the content in chats using run-of-the-mill computational methods for moderation. 

To solve this, Foiwe’s moderation experts analyze chat sessions and messaging groups to enforce policies that are set up to prevent such misconduct.

Benefits of Chat and IM Moderation

Foiwe provides unparalleled Chat and IM Moderation solutions so you can serve appropriate audience. 

Live 24/7
Round-the-clock moderation service keeps chats clean while sustaining the natural flow of conversation.
Regulate Brand Image
User discussions often take a turn for the worse when talking about brands. Foiwe ensures filtering out inappropriate ideas.
Real-time Processing
Any content that is offensive and in violation of policies is discarded before reaching its audience.

Case Studies and Reports

Applications and Capabilities

Chat and IM Moderation as a service, scrutinizes user ideas and discussions to validate chat content that are posted online.  


  • Instant Messaging Platforms


  • An expert panel of human moderators to assess live messages.
  • Keyword-based moderation tools can be integrated to reduce wordload.

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